I have taken over the charge as CEO of WESCO during July 2007 when the company is in severe cash problem and its viability is at stake due to stiff rise in BST and no rise in RST during 2007-08. But we are fighters and I am sure that my team will work hard to overcome the situation and for this I sincerely require the help of my esteem consumers. They should pay for what they use. If any consumer has got outstanding dues, he may kindly pay in full or in suitable installments.
I am confident that our website will be an effective medium for sharing of information, knowledge, and exchange of views relating to electricity service which will help WESCO to serve its consumers better, being fully alive to their needs and expectations.
Keeping in view customer satisfaction as the main aim of our business, we have a provision of Complaint–cum-Suggestion box in the web-site. Electricity Consumers of WESCO should take full advantage of this box to register their grievances /complaints and also post their valuable suggestions in connection with our service.
In addition we have launched www.orissaenergybills.com where a consumer can see the billing & payment details for last six months. I sincerely hope all my esteemed consumers will take full advantage of it.
Suggestions and comments
for improvement of the website are most welcome.
You
can contact us at wesco@wescoorissa.com.
