Objectives

• To inform and educate the employees, consumer, general public about the corporate objectives and programs of the company.
• To instill general awareness on safety, energy conservation, lawful use of electricity, service standards, right of consumers and benefits of reforms in power sector.
• To highlight the problems of company relating to theft of power, nonpayment of bills.
• To identify the criticism regarding our services reported in the media and also gathered from community/ opinion leaders and consumers.
• To establish effective communication link through various in-house communication methods so as to create a sense of pride and loyalty among employees.
• Correct feedback to the management about consumer reactions and grievances.

Activities

• Publish in-house magazine- Vidyut Dhara
• Organize regular consumer interaction programs(Consumer Meets)
• Organize Bijuli Adalats and consumer camps for speedy resolution of consumer disputes.
• Formed village committees for community participation in electricity management in rural areas.
• Organize seminars and workshops on safety and on the job safety training to employees.
• Brain storming sessions in regular intervals for sharing of thoughts and exchange of views among employees.
• Developmental communication through print and electronic media.
• Consumer awareness campaign through cultural media.(Street Play)
• Formed circle-level Nodal Committees to monitor and review consumer service standards.
• Institutional /display advertisements in press.